How are my products shipped?
Most shipments are sent via UPS Ground unless otherwise specified on your order.
How do I place an order?
You can place an order via any of the following 5 methods:
Online:
White Towel Services, Inc. is pleased to offer fast and secure online ordering. Simply select your product(s) and click add to cart. Then complete the order process and your washcloths will be promptly sent to you.
Email:
sales@whitetowelservices.com
Phone:
Phone: (817) 868-7900 (Monday-Friday: 8 am to 5 pm CST)
Mail:
Attention: Sales
White Towel Services, Inc.
14841 Trinity Blvd.
Fort Worth, Texas, 76155
US
Is my order information secure going over the Internet?
Yes, your order information is absolutely secure when transmitted over the Internet. We use state-of-the-art encryption technology, specifically Secure Sockets Layer (SSL), to protect your information during transmission. This means that your personal data, including your credit card information, is converted into a code that can only be decoded with the correct encryption key.
Our website also complies with all relevant data protection and privacy laws, and we never sell, rent, or share your personal information with third parties for their marketing purposes without your explicit consent.
Please note that while we take strong measures to protect your data, no method of transmission over the Internet is 100% secure. As such, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We encourage you to use unique, strong passwords for your account and avoid using public Wi-Fi while conducting online transactions for an added layer of security.
What countries do we ship to?
We currently ship Worldwide. Please call us with any special orders out of the country.
What credit cards do we accept?
We accept VISA, MasterCard, & American Express.
What is your Refund/Return Policy?
Product must be returned within 30 days of purchase in original or equivalent inner/outer packaging. White Towel Services does not pay for or refund shipping on returns. RMA# must be obtained prior to returning merchandise. Please call our office at (817) 868-7900 for your RMA#. Product that has exceeded the "best if used by date" is not eligible for refund/return.
When will my order ship?
All orders are shipped the next business day.
White Towel Services, Inc. Green Statement About The Environment
White Towel Services, Inc. is committed to being good stewards of the earth and its environment. We are proactive in our green efforts as a company by continuing to explore products, processes, and employee education that ensure a green-friendly position.
Our production processes include reclamation procedures that reduce impact, reuse materials, and recycle waste. We pledge to continue to offer products made of 100% cotton. Which is an eco-friendly alternative to paper and is completely biodegradable. Our products, constructed of natural fibers, become a part of a sustainable cycle that includes the production of a renewable resource and allows green-friendly disposal.
We utilize the material for individual packaging that is readily recyclable. Recently we have been able to make adjustments to our packaging that reduced the amount of material used by 40% while still maintaining the same shelf life on our refreshment towels. We are always watching and investigating new and innovative materials with increased sustainability as they become available.
We believe that our commitment to the environment will be mirrored in our client’s use of the product and encourage our customers to recycle all packaging materials.
Are your disposable towels scented?
Yes, our Refreshment Towels are available in various pleasant scents. Our current assortment includes Lemon, Lavender, Eucalyptus, and Peach/Mango. For those who prefer no fragrance, we also offer Unscented towels.
These single-use towels are moistened with distilled water to avoid causing allergic reactions. The scented options – Lemon, Lavender, and Eucalyptus – are enhanced with natural essential oils to provide a refreshing and soothing experience.
In addition to their high quality, we've ensured that each towel is environmentally responsible. Every towel we offer is 100% biodegradable, underlining our commitment to sustainability and reducing environmental impact.
Do your Refreshment Towels fray or tear?
Our high-quality 100% cotton washcloths have squared corners and are sewn on all four sides to prevent fraying. They are machine washable and environment friendly.
Do your Refreshment Towels have any alcohol on them?
No. The towels are moistened with distilled water and contain no alcohol that dries the skin.
How do your products compare to machines that roll and heat towels on location?
There are a number of criteria to consider when selecting a hot towel system:
Wait Time: How long do your clients or patients have to wait once they are ready for a hot towel? With our system, there is no button-pushing, dial-turning, or wait time. Towels are always at the right temperature and ready to use.
Towel Quality: Are the towels made out of paper? Do they rip easily and leave lint on your face? Is the scent alcohol based? Will it dry out your skin? Our towels are as close to cotton as you can get in a disposable. They are strong and soft and contain no alcohol.
Maintenance: How much maintenance does the system require? Do you have to add water and scent and dry towels regularly? Does the machine have a number of moving parts that are susceptible to breakdown? Our warmer requires virtually no maintenance. It has one switch: on/off. It will never rust and the only maintenance required is to drain the condensation tray from time to time.
Sanitary Issues: Are the towels individually wrapped to minimize sanitation risk? Our towels are individually wrapped in easy-opening, sanitary packaging.
Space Requirements: How much space do you have available for your hot towel system? Our units are small and compact with a 12-inch by 12-inch footprint.
Heat Retention: How long will the towels hold their heat? By the time you get the towel to the patient or client is it already cold? Because our towels are individually wrapped and can be taken to the patient wrapped, they maintain their heat much longer than towels that are not wrapped.
Price: What is the upfront cost and per towel price for the system? Some vendors charge a lot upfront and very little for towels, others nearly give the machine away and charge a higher price for towels. Our goal is to provide you with the highest quality product at a fair price. Compare prices. We think you will find both the upfront and towel costs at White Towel Services very competitive.
Convenience: In the end, no matter which system you buy, it's use will be determined by its convenience. If the unit requires extra steps to add water, set dials, pick up tongs, etc. it will soon be just a machine on your counter that never gets used. Our system was designed with convenience in mind. Plug it in, turn it on, and load towels in the morning and they are always ready throughout the day. With the Autoship Program, we take convenience one step further and deliver fresh towels to your door each month. No worries about running out, dry towels, or recording-convenient.
What size/weight are your cotton washcloths?
Our 100% Cotton Washcloths come in 2 sizes:
10" x 10" Towel - Weight: 6.4 oz /dozen (180 g /doz)
12" X 12" Towel - Weight: 12 oz /dozen (338 g /doz)
Where are your Refreshment Towels Manufactured?
Towels from White Towel Services, Inc. are assembled in the USA from US and imported material (cotton imported Vietnam).
Will your disposable towels dry out?
No, our towels are packaged in a special package that maintains moisture for an extended period of time. The shelf life of the towels is 10 months to a year.
In addition, through the Autoship Program, we offer monthly deliveries at quantity prices so that you don't have to store towels for months on end and can be assured of always having fresh towels on hand.
Can I warm your Refreshment Wipes in the microwave?
While it is possible to warm our Refreshment Wipes in a microwave, we generally do not advise doing so for a couple of reasons.
Firstly, microwaves tend to distribute heat unevenly, which could result in parts of the synthetic towelette remaining cold while others may become too hot to handle comfortably. In contrast, our specially designed warmers consistently maintain the temperature of the towelette between 70 and 80 degrees Celsius, ensuring uniform warmth throughout.
Secondly, using a microwave to heat the towelettes involves extra steps such as setting the timer, waiting for the towelettes to heat, and potentially adjusting the time if the towelettes are not heated to your satisfaction. Our towel warmers, on the other hand, are designed for convenience. Simply place the Refreshment Wipes into the unit at the start of the day, and after the initial warming period, they are kept at a steady, ready-to-use temperature throughout the day. With our warmers, there's no dial setting, no waiting, and your towelettes are always warm and ready when you need them.
How are your Refreshment Wipes different than others on the market?
Our wipes boast the following unique features:
- Our synthetic wipes are strong and soft like cotton and will not rip or tear like paper.
- They are moistened with water, not alcohol so they will not dry out your skin.
What sets your Refreshment Wipes apart from other disposable towelettes available in the market?
Our Refreshment Wipes distinguish themselves in the market with several unique characteristics:
Material: Unlike typical disposable towelettes, our Refreshment Wipes are not made from paper that can easily tear or disintegrate. They are instead produced through a spun-lace process, making them as strong and soft as cotton, yet retaining the affordability and convenience of paper-based wipes.
Moisture: Each wipe is pre-moistened with distilled water, not alcohol. This hypoallergenic formulation ensures that our wipes are gentle on your skin and won't cause dryness, even with frequent use.
Packaging: Every wipe is individually wrapped, guaranteeing freshness and moisture for each use. This packaging also enhances convenience, making the wipes perfect for on-the-go scenarios, family BBQs, classrooms, or even in your car.
Scents: Our wipes are available in a refreshing Lemon scent or an Unscented variant for those preferring a neutral option. Both types contain no artificial perfumes, dyes, or harsh chemicals that can irritate your skin.
Serving Suggestions: Our wipes can be served hot or cold and are safe to heat in the microwave.
Environmental Considerations: Keeping with our commitment to the environment, each Refreshment Wipe is 100% biodegradable.
Autoship Program: For added convenience and value, we offer an Autoship Program that delivers the right quantity of fresh wipes to your doorstep monthly. With this program, you can enjoy the benefits of quantity pricing without needing to store a large number of wipes.
In conclusion, our Refreshment Wipes provide an unmatched blend of quality, comfort, and convenience, making them a superior choice in the disposable towelette market.
Will your Refreshment Wipes dry out quickly?
No. Our Refreshment Wipes are packaged in a special packaging that maintains the moisture. Our wipes have a 10 month shelf life.
Can I leave towels in the warmer overnight?
We don't recommend leaving towels in the warmer overnight. They will dry out and in some cases discoloration will occur.
Can I warm your Refreshment Towels in the microwave?
While it is possible to warm our Refreshment Towels in a microwave, we generally do not advise doing so for a couple of reasons.
Firstly, microwaves tend to distribute heat unevenly, which could result in parts of the towel remaining cold while others may become too hot to handle comfortably. In contrast, our specially designed warmers consistently maintain the temperature of the towels between 70 and 80 degrees Celsius, ensuring uniform warmth throughout.
Secondly, using a microwave to heat the towels involves extra steps such as setting the timer, waiting for the towels to heat, and potentially adjusting the time if the towels are not heated to your satisfaction. Our towel warmers, on the other hand, are designed for convenience. Simply place the towels into the unit at the start of the day, and after the initial warming period, they are kept at a steady, ready-to-use temperature throughout the day. With our warmers, there's no dial setting, no waiting, and your towels are always warm and ready when you need them.
How big are your towel warmers?
Our towel warmers are compact and can fit in the smallest of spaces. They measure approximately 12 inches wide, 12 inches deep, and 10 inches tall.
How long do towels take to warm?
Warming time ranges from 40 minutes to an hour depending on the type and quantity of towels in the warmer. Once towels reach the appropriate temperature the warmer keeps them at that temperature throughout the day.
How many towels will your warmers hold?
Our warmers can hold between 25-60 Cotton Refreshment Towels depending on towel size and 75 to 100 Refreshment Wipes. However, we recommend that you only place as many towels as you will need for the day in the warmer each morning. Initial warm time is 35-45 minutes.
We don't recommend leaving towels in the warmer overnight. They will dry out and in some cases, discoloration will occur.
What kind of maintenance does your towel warmer require?
Our towel warmers are designed for easy operation and require minimal maintenance. The operation is straightforward with just an on/off switch. Begin your day by turning the warmer on, loading it with towels, and then turning it off when your day is finished. It's as simple as that.
In terms of maintenance, there is one important task to perform regularly: draining the condensation tray. This tray is designed to collect moisture that condenses from the warming towels. It is conveniently located directly under the door for easy access, sliding in and out without the need for any tools. We recommend draining this tray on a weekly basis to ensure optimal performance of your warmer.
Also, we suggest a general inspection from time to time to ensure everything is functioning properly. If you notice any unusual noises or performance changes, we recommend contacting us for further assistance.
Remember, proper maintenance of your towel warmer will enhance its longevity and ensure it continues to deliver warm towels when you need them most.
How long before my Autoship Ship Date should I make any modifications?
Please submit your Autoship changes at least 5 business days before your scheduled Ship Date to allow adequate time for processing.
What is an Autoship "Ship Date"
The Ship Date is the date each month that we process your "Autoship" order. On your Autoship order form, you have the option of choosing your Ship Date.
What is the Autoship Program?
The Autoship Program is an automatic product shipment that you set up yourself. You can order the products of your choice, and you select when this shipment is to be made. These products are also discounted to a special Autoship cost.
You can participate in the Autoship Program once you have created a User Account.
What is the average size of a starting line?
This is variable. Some of our clients are starting out and have tight budgets, others are
well-established and carry a good portion of the line. When you�re launching your brand, having a basic regimen for each skin type�cleanser, toner, moisturizer, serum or exfoliant�is advised. This will allow customers access to your brand, and start to build loyalty. As sales grow and higher margins provide more buying power, you can add on.
What is your Autoship Program?
Our Autoship Program allows you to schedule — on a recurring basis — when your products are shipped. Instead of running out of Refreshment Towels and having to reorder at the last minute, our Autoship Program enables you to determine when you want your towels shipped — such as every 30 days. That way, you get a steady supply without running out or placing a repeat order, each month.
Convenience. Your products will be delivered without effort, and automatically billed to your credit card on file.
Control product details. You can edit your Autoship Program order details — such as frequency and quantities — anytime through your White Towel Services Member Portal.
Unlimited supply. Your Autoship Program schedule allows you to “set it and forget it,” never running out of your favorite products.
Save Money. All products in the Autoship program average a 7% discount - so you save money!
Contact us at (817) 868-7900 or info@whitetowelservices.com for more information.
- What is your Private Label Program?
Our Private Label Program offers businesses the opportunity to brand our premium quality refreshment towels with their own unique logo and design. This program allows you to enhance your brand's visibility and present a polished, professional image to your clients or customers.
Here's how it works: You choose the product from our extensive range of refreshment towels, and we will work with you to create a custom package that aligns with your brand. This could include your company's logo, specific color schemes, fonts, or other design elements that reflect your brand's identity. This way, whenever a customer uses one of these towels, they are reminded of your brand and the high-quality service you provide.
This program is perfect for businesses in various industries, including hospitality, airlines, restaurants, spas, and gyms, to name a few. Private labeling is an excellent way to stand out in a competitive market by offering a unique, personalized customer experience.
We pride ourselves on delivering top-quality products and ensuring that our Private Label Program meets your specific needs while adhering to the highest industry standards. Your success is our goal, and we strive to provide the best solutions to help your business thrive.
Contact us at (817) 868-7900 or info@whitetowelservices.com for more information.
Can I change the names of the products?
Yes, you can. This is one of the most wonderful things about our Private Label Program, as it allows you to create names that tie in with your own company and services.
Can you help me design my label?
Yes, we have in house designers that can place your logo on the packaging template and any text that you would like included. Or we can send you the blank template and you can send us the completed packaging design.
Does the product ship with labels already applied?
Yes. All you need to do is price them and put them on your shelves.
How long does the label design process take?
This is a highly variable process. If you have a logo ready to go in JPEG, TIFF or EPS format that we can plug into our existing label template, we can be ready to set up and print your labels. If you have a more complex label design in mind or don�t have a logo ready to go, the process can take longer. We will always do our best to set appropriate expectations and your account representative will ensure that the process moves forward as quickly as possible.
Once I've got an approved label, how long will it generally take for my orders to arrive?
Normal lead time is 8 to 10 weeks from the time your artwork is approved. Rush options may be available to reduce this time to 4 to 6 weeks.
What about Private Label rush orders?
Due to the labeling required, we always recommend planning ahead so you'll have stock on hand. Nevertheless, emergencies happen and if you let us know what you need we will do our best to get it to you right away. We can always supply you with White Towel Services branded products until your labels arrive.
What colors can I use on my labels?
We use a printing process that will allow us to use a almost any color. We can reproduce photographic images or colorful logos. You can specify up to 10 Pantone spot colors.
What does the one-time label set-up fee cover?
There will be a $325.00 per color one-time charge for the printing plates. This is the only other fee accessed other than the actual cost of the labels.
What is the minimum order to private label your products?
The minimum piece order for labeling White Towel Services products are:
- 100% cotton refreshment towels are available in as low a quantity as 500 pieces - For U.S. States. Otherwise 5000 pieces minumum.
- Synthetic towelettes are available from 42,000 pieces.
What set up fees are required for Private label?
Set up fees vary depending on towel type and quantity. Please contact us for detailed information.
Will you make labels for my other non-White Towel Services products?
We only make labels for White Towel Services products.
Are you a retailer, boutique, office, or private buyer that would like to have your own private label 100% cotton pre-moistened towels or warmers?
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White Towel Services, Inc.
14841 Trinity Blvd.
Fort Worth, TX 76155
(817) 868-7900
Business Hours:
Mon-Fri: 8am to 5pm CST
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